Frequently Asked Questions
Home Overview
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What amenities are offered at The Spa?
The Spa features separate men's and women's lounges with lockers, plush robes, and slippers. Guests can relax before or after treatments in a serene lounge with tea, infused water, fresh fruit, and light snacks. Each lounge includes the Acqua Colonnade, offering a dry sauna, aromatic steam room, saltwater whirlpool, and showers. The Spa Boutique features prestige skincare, activewear, and exclusive Pelican Hill merchandise.
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What is the cancellation policy?
We have a 24-hour cancellation policy for booked services. Any cancellations within this timeframe will result in a fee of the full service.
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Should men shave before a facial?
For quality of service, it is highly recommended that male guests do not shave for 24 hours prior to facial services.
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How far in advance should I reserve a treatment?
We recommend booking services at least two weeks in advance to allow the highest chance of securing your preferred time of service.
Home Overview
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Is there a minimum age at The Spa?
Spa services and facility is available for guests over the age of 18.
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What is the cancellation policy?
We have a 24-hour cancellation policy for booked services. Any cancellations within this timeframe will result in a fee of the full service.
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What if I have special health considerations?
Please notify our Spa reservation hosts when booking your treatment if you have high blood pressure, a heart condition, recent surgeries, allergies, or if you are pregnant. Also, please advise us of any medication you’re taking. If you have any concerns, please let us know. It is always advisable to check with your doctor prior to your arrival.
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When should I arrive for my spa treatment?
For ultimate relaxation, we suggest that you arrive at least 30 minutes before your scheduled treatment. This will allow time to experience the spa amenities.
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Where do I put my jewelry and valuables during spa treatment?
We recommend leaving such items at home or in your guestroom safe. Lockers are available for your personal items in the spa.
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What about payment for spa services?
We accept all major credit cards, cash, or you may charge spa services to your guestroom.
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Where do I park and is there a parking fee?
Parking at the Main Estate, where The Spa is located, is valet only and $15 for spa day guests.
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Is food and beverage available?
You are welcome to order food and beverage at The Spa. There is a QR code menu within the spa facilities where you can order online and In Room Dining will deliver to your designated lounge area.
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What type of hair services do you offer?
We offer a full-service hair salon for men and women, including color, cut, special event styling, blow outs and more.
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What type of nail services do you offer?
We offer a variety of nail treatments, such as a vegan manicure and pedicure to gel polish application and removal, regular polish change, and therapeutic nail treatments. We do not offer acrylic services.